Terms, Conditions & Complaints
Download our Code of Practice, Insurance Policies and Terms and Conditions
Terms and Conditions and Insurance Policies and Protection for your goods
As part of the BAR, we adhere to a set of issued Terms and Conditions that are in place to protect you as the customer and us as the mover.
Where we cannot resolve any complaints using our own complaints procedure, as a BAR member we use their own Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209, via their website.
We carry Public Liability cover up to £5,00,000 and are also able to protect your goods under MoveProtect. Contact us for further details or review our Terms and Conditions below:
You can also get in touch with us via email or telephone.
Please see below to view or download our terms and conditions and the BAR Code of Practice.
Modern Slavery Statements
Running our family business in line with our values is incredibly important to us. It is a priority for the Purdie brand to ensure that we trade ethically, source responsibly and work to prevent modern slavery and human trafficking throughout our organisation and in our supply chains. We take seriously any allegation of human rights abuse in all its forms and will not tolerate human rights’ abuse against individuals within the Purdie brand or our supply chain.
A key part of our Code of Conduct makes it clear that we do not accept or tolerate modern slavery, which includes servitude, forced labour or human trafficking, and child labour, in our own business or in our wider supply chain – in fact, in any organisation that we deal with – in the UK or overseas.
