When it comes to moving home or relocating abroad, choosing the right removal company is crucial. The process of moving involves entrusting all of you worldly possessions to strangers, so reliability becomes a top priority! So how can you be sure your chosen removal company is reliable? Perhaps almost as important, what removal company stands out as the most dependable and trustworthy? In this article we’ll delve into the essential qualities that define a trustworthy and reliable moving company, and explore why family-owned businesses with decades of experience often emerge as the most reliable choice!
Defining Reliability in the Moving Industry
1. Experience and Longevity
Companies that have been in the business for over 20 years have likely navigated various challenges like covid-19 and multiple governments, refining their processes and building a reputation for consistent and good levels of service.
2. Transparent Pricing
A reliable mover provides clear, upfront estimates without hidden fees. This not only reinforces trust between the mover and customer, but allows the customer to fully understand the costs involved in moving home.
3. Proper Licensing and Insurance
The most popular and most reliable moving companies are those that are members of the British Association of Movers (BAR) or an international moving group like Euromovers or the IAM. As standard, all of the members of the BAR must have all the necessary licences and insurances in place in order to operate as a member. Without this protection you’re open to potential damages or losses during the move.
4. Positive Customer Reviews
Take a look at some of the feedback posted on your top picks of removal companies. How consistent are the reviews? Are they recent, and if there are negative reviews, have they replied? If they have consistently positive reviews and reply to reviews, this indicates a company’s commitment to quality service and can be reliably trusted.
5. Professional Staff
Be sure to examine what kind of staff are employed by your chosen removal company. Some lower end removal companies don’t provide training for their staff, whereas a removal company like Purdie Worldwide don’t let any new members of staff out on a job until they’ve successfully completed our training plans and managed to get to at least level 10 on our Tetris-Trainer!
6. Comprehensive Services
Most man and van services only offer collection and delivery of goods. A trusted and reliable removal company offer a full range of moving services such as packing and unpacking, storage, dismantling and even shredding! These multiple services offers demonstrates a company’s capability to handle diverse moving needs. Why not check out some of our case studies?
At Purdie Worldwide we offer a full range of moving services, available come rain or shine!
Defining Reliability in the Moving Industry
Hidden Charges
Companies that have been in the business for over 20 years have likely navigated various challenges like covid-19 and multiple governments, refining their processes and building a reputation for consistent and good levels of service.
Lost or Damaged Items
Not everyone knows how to move a piano or wrap a TV, which is why with inadequate training and poor handling you could be left with damaged or missing belongings. This wouldn’t be the case with a BAR registered mover.
Lack of Accountability
Typically, small man with van businesses aren’t members of the BAR, and as such may or may not take responsibility for mishaps, leaving you the customer to foot the bill. With a registered BAR mover, insurance has to be in place before the move can take place.
One of our Removal Trucks in Leith, Edinburgh.
The Case for Family-Owned Moving Companies
Family-owned removal companies, especially those with a history spanning over 25 years, often embody the pinnacle of reliability in the removal industry and here’s why:
Deep-Rooted Experience
At Purdie Worldwide we have over 60 years of moving experience. During this time we’ve accumulated a vast and extensive knowledge base and the skills to apply this knowledge in real world situations. This allows us, as a reliable removal company, to handle almost any moving scenario with ease, care, and attention to detail.
Personalised Service
Family-owned removal companies often prioritise customer relationships, and will generally bend over backwards to help you. With these personalised services and attention to detail you can be rest assured your move will be a much more comfortable experience.
Community Trust
From our early beginnings, we’ve been at the heart of our local community. From sponsoring the local football club and stadium, we’ve also raised over £10,000 through our charity events. Our success has hinged on these acts, and before the internet we relied on word-of-mouth referrals and repeat customers to keep the business ticking over. This has motivated us into ensuring we maintain the high standards we’ve set for ourselves within the local community, and such should be the case for any other family-owned removal company.
Consistent Staff
Be sure to check out how many of the staff at your chosen removal company have been there for more than 5 years. Family-owned businesses tend to treat their employees better than most face-less corporate franchises, and if they’ve been there longer than 5 years, the company must be doing something right to keep their employees for that length of time. You’ll also find that the training from family-owned removal companies has it’s roots in the company’s values, instilling the ethos and values of the company at the very start of the employee’s journey.
Conclusion – Choosing a Reliable Moving Company
In the quest for a reliable moving company you can trust, several factors come into play, including experience, transparency, professionalism, and customer feedback.
While many companies may meet some of these criteria, family-owned removal businesses with a legacy of 25 years or more, often encompass all of these key features. Their deep-rooted experience, personal service and commitment to their local community set them apart, making them the easy top choice for those seeking a reliable and dependable moving service.
When planning your next move, consider the unique advantage offered by a well established and professional family-owned removal company. Their dedication to excellence and customer satisfaction can make all the difference to ensure a reliable and stress-free move.
